Which statements BEST describes how NwOps Solutions are put together?

• A. NwOps solutions cannot deviate from the Operations Model.
• B. NwOps solutions must be part of a larger deal.
• C. It is mandatory that NwOps solutions must include shared delivery.
• D. NwOps solutions must cater for the end-end business model of an individual Operator.

Which statement describes BEST the purpose of a Transformation management plan?

• A. Transformation plan documents handover procedures from transition to operations.
• B. The transformation plan identifies the transformation manager and describes the scope of work.
• C. The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.
• D. Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.

In NSN we are working with five competence levels. What's the name of level 5?

• A. World-class.
• B. Excellent.
• C. Professional.
• D. Outstanding.

One of the (G)NOC employees has made an error due to a procedure misunderstanding which has caused a major outage and the customer is very angry and demanding you remove the employee from the organization.
What is the MOST correct course of action?

• A. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.
• B. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.
• C. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.
• D. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.

What are the basic steps needed to manage the Workforce?

• A. Assign tasks, and hands over the activities plan; reports on the workforce management.
• B. Schedule the planned activities, monitor and report to the management.
• C. Plan, assign, dispatch and manage the activities; Monitor, manage and report on the workforce management.
• D. Book the necessary resources, manage shift work, monitor workforce utilization KPI.